Course Outline 0112:  Etiquette, Dress, and Behavior

Author:  Beverly Henry Wheeler, Regional Representative from Dallas

School: University of Tulsa

Author:  Peter Miller, Vice President Admissions Services

School: American International College

Description:  For many, the admissions counselor job is the first professional position. What does professionalism mean? This course takes a look at a number of different behaviors and helps the student step through the potential impact of being professional, or not. The authors of this course recognize that the specific campus cultures or climates have a major impact on acceptable behaviors and styles. However, no matter where you’re located there are standards of good practice that drive professional behavior.

Lesson One: Image, Appearance, and Behavior Matter

Lesson Two: Professionalism

Lesson Three: Responsible Email Use

Lesson Four: Professionalism With Families

Lesson Five: Office Dynamics

Lesson Six: Professional Behavior While on the Road

Lesson Seven: The Impact of Professional Behavior