Course Outline 0104:  Telecounseling  

Author: Steve Kerge, Former Associate Dean of Admissions

School: New York Institute of Technology

Description: This course has a two-fold objective.  The first is to introduce admissions counselors to the topic of telecounseling, how it is done, and its importance in recruiting.  The course also teaches counselors how to run a telecounseling program within the admissions office.

Lesson One: Telecounseling vs. Telemarketing

Lesson Two: The Telecounseling Triangle

Lesson Three: Roles of the Players Involved

Lesson Four: Building Your Calling Plan

Lesson Five: Scheduling Your Calling Plan

Lesson Six: Nuts, Bolts, and Numbers

Lesson Seven: Controlling the Conversation

Lesson Eight: Leaving a Message and Follow-Up Calls

Lesson Nine: Rating the Conversation